These Terms of Service govern the rights and obligations between ShipMate Inc. (the “Company”) and the User regarding the use of the international shipping arrangement service “ShipMate GO” (the “Service”) provided by the Company. The User shall use the Service upon agreeing to these Terms.
Enactment date: May 18, 2026
These Terms of Service (the “Terms”) aim to establish the rights and obligations between ShipMate Inc. (the “Company”) and the User regarding the use of the international shipping arrangement service “ShipMate GO” (the “Service”) provided by the Company. The User shall use the Service upon agreeing to these Terms.
The terms used in these Terms are defined as follows:
The Service is exclusively for use by individuals. Use by corporations, organizations, or for business purposes is prohibited.
Individuals under the age of 18 may not use the Service. By applying to use the Service, the User represents and warrants that they are 18 years of age or older.
If any use in violation of the preceding two paragraphs is discovered, the Company may, without prior notice, cancel the User's registration or suspend the provision of the Service. Even if the User suffers damages as a result, the Company shall not be held liable, except in cases of willful misconduct or gross negligence by the Company.
A User may apply for user registration by agreeing to these Terms and providing registration information to the Company.
The Company will determine whether to accept or reject the application described in the preceding paragraph, and the User's registration shall be completed upon notice of completion of registration from the Company. The Company is under no obligation to disclose the reasons in the event it refuses registration.
The User must provide true and accurate information when submitting registration information. The Company shall not be held liable for any damages, delivery delays, customs clearance issues, or other disadvantages resulting from falsehoods, errors, or omissions in the registered information, except in cases of willful misconduct or gross negligence by the Company.
In the event of any changes to the registration information, the User must notify the Company of the changes without delay using the method specified by the Company. If a notice from the Company fails to arrive due to the User's neglect to provide such notification, the notice shall be deemed to have arrived at the time it normally should have.
The legal relationship between the Company and the User in the Service is constituted by the following composite contractual relationships:
The Company is not a Delivery Provider, and responsibility for the management and transport of goods during domestic and international shipping shall, in principle, follow the terms and compensation systems of each Delivery Provider. However, if the User suffers damages due to the Company's willful misconduct or gross negligence, the Company shall be liable within the scope stipulated in Article 18.
In international shipping through the Service, the User is considered the importer of record in the destination country. The Company acts as the User's agent to facilitate import procedures, and the User agrees to comply with all applicable laws, regulations, certification requirements, and customs rules of the destination country.
The scope of administrative work performed by the Company as an intermediary and under a quasi-mandate is as follows:
Administrative tasks other than the above (including but not limited to responding to customs examinations, handling inquiries from customs, and negotiating post-delivery disputes) are outside the scope of the intermediary service, and the User shall perform such tasks at their own responsibility.
Upon utilizing the Service, the User shall bear the following costs:
The fees for the Service consist of payments made in two stages:
If the upfront payment is not completed, the Company is under no obligation to perform the intermediary arrangement.
The Company will appropriate the amounts equivalent to the Domestic Shipping Fee and International Shipping Fee from the funds received from the User for advance payments to each Delivery Provider, and will acquire the amount equivalent to the System Usage Fee as the Company's remuneration. The User can confirm a breakdown of each fee on the Service.
Shipping fees may fluctuate due to fee revisions by the Delivery Providers or differences between the actual measured weight and the declared weight. If the actual shipping fee exceeds the amount presented at the time the arrangement was finalized, the Company may bill the User for the difference. Conversely, if the actual shipping fee is less than the presented amount, the Company will refund the difference to the User.
If a cancellation occurs after the Company has requested pickup from the Domestic Delivery Provider, the upfront payment and any other previously paid amounts will not be refunded at all, regardless of whether the cancellation was due to the User's convenience or similar reasons. The System Usage Fee will also not be refunded, as it has already been incurred as compensation for intermediary administrative work, storage, and content verification.
In the event of a cancellation due to the User's reasons, the Shipment will not be returned or refunded. The Shipment will be handled and disposed of in accordance with the provisions of Article 13.
Even if a Shipment dispatched by the Company is not delivered to the User or receipt is not confirmed due to any of the following reasons, the Company may deem that the Shipment was delivered without defect to the designated delivery address.
Even if the User suffers damages due to the reasons in the preceding paragraph, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.
The Company shall receive Shipments delivered to the Logistics Center by the Domestic Delivery Provider. Temporary storage by the Company begins upon arrival at the Logistics Center.
If there is an impediment to receiving the Shipment, such as severe damage to its exterior packaging, the Company may refuse receipt upon notifying the User.
The Company will store the Shipment with the due care of a prudent manager from the date it arrives at the Logistics Center until the completion of international shipping procedures.
For damage or loss of the Shipment occurring during the storage period due to reasons attributable to the Company, the Company will compensate the User. However, the compensation amount shall not exceed the limit stipulated in Article 18.
The Company shall not be liable for damage, destruction, loss, or other harm to the Shipment caused by natural disasters, fires, theft, power outages, communication failures, or other causes beyond the reasonable control of the Company, except in cases of willful misconduct or gross negligence by the Company.
Prior to international shipping procedures, the Company will verify the contents of the Shipment for the following purposes. In principle, the Shipment shall arrive at the Logistics Center packed by the User; however, if the Company determines that repackaging is necessary to suit international shipping, it will act in accordance with Article 12.
As a result of the content verification, if a significant discrepancy with the declared details, inclusion of prohibited items, or substantial damage is found, the Company will notify the User and consult on a resolution. If the User does not respond within a reasonable period, the Company may place the shipment on hold.
Content verification is primarily for comparing the exterior and declared information, and the Company is not obligated to perform detailed authenticity checks or quality assurance on all items.
If, as a result of the content verification, the Company determines that the condition of the Shipment poses no obstacle to international shipping, the Company will proceed with the international shipping procedures as is.
If the Company determines that the packaging condition is inappropriate for international shipping, the Company may repackage the items after notifying the User. In this case, the repackaging costs shall be borne by the User.
If the use of the Service is canceled due to any of the following reasons, the Shipment will be temporarily stored at the Logistics Center for a certain period, after which it will be disposed of by the Company.
If cancellation is confirmed, or if the User fails to comply with the final settlement even after 30 days have elapsed from the date the User received notice of the final settlement amount from the Company, the usage will be treated as canceled. The Company will notify the User to that effect, and the storage period for the Shipment shall expire upon the lapse of the said 30 days. Thereafter, storage will cease, and the Shipment will be disposed of immediately, regardless of whether prior notice is given to the User. Claims for return or compensation cannot be made after disposal.
In the event of a cancellation due to the User's reasons, the Shipment will not be returned. The User agrees to this in advance.
Costs required for storage and disposal shall be borne by the User, and the Company will appropriate these from the upfront payment. If the upfront payment is insufficient to cover the storage and disposal costs, the Company may bill the User for the shortfall.
The User agrees in advance not to raise any objections regarding the disposal outlined in this Article.
The User bears the obligation to enter accurate and true information regarding the contents, weight, quantity, value, destination country, etc., of the Shipment into the Service.
If customs authorities, Delivery Providers, or other relevant agencies take measures such as penalties, additional taxation, return to sender, confiscation, or suspension of delivery due to false declarations, under-declarations, omissions, or inaccurate declarations, the User shall bear all resulting damages, expenses, penalties, and other disadvantages. However, this shall not apply if such damages arise from the Company's willful misconduct or gross negligence.
The User shall, of their own volition, enter necessary information into customs declarations, invoices, and other documents required for international shipping on the Service, and shall sign them via electronic signature.
The sender section and signature field on international shipping documents belong to the User personally, and the User bears responsibility for the accuracy and truthfulness of the information stated in the documents. The Company merely provides an auxiliary system for document creation and does not guarantee the accuracy, truthfulness, or legality of the information entered or confirmed by the User. However, if the User suffers damages due to the Company's willful misconduct or gross negligence, the Company shall bear responsibility within the scope stipulated in Article 18.
At the time the User applies their electronic signature, the User is deemed to have confirmed and approved the details stated in the document. The User shall bear responsibility for any customs rejections, returns, additional taxes, or other disputes arising from errors in the stated information after the electronic signature. However, this shall not apply if the said dispute arises from the Company's willful misconduct or gross negligence.
The method used for the electronic signature shall be designated by the Company, and the User agrees that this method functions as a legally valid signature.
The automatic prohibited item determination function provided by the Company is supplementary information based on the Company's databases and algorithms and does not guarantee a final legal judgment on importability in the destination country.
The results of automatic HS code estimations are also supplementary information, and the final accuracy of the declared details remains the User's responsibility.
The User shall bear all damages, expenses, and legal liabilities arising from the shipment of prohibited items or violations of import regulations.
The User shall manage their Service account information at their own responsibility and shall not disclose, transfer, or share it with any third party. The Company assumes no responsibility for damages resulting from the unauthorized use of the account.
The User represents and warrants that they, their officers, employees, related parties, or other substantially involved persons do not fall under the categories of organized crime groups, organized crime group members, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate extortionists (sokaiya), groups engaging in criminal activities under the pretext of social campaigns, special intellectual violent organizations, or other equivalent anti-social forces.
The User shall not use the Service for the purpose of activities, providing profits, providing funding, offering conveniences to, or otherwise engaging with anti-social forces.
The User shall not, by themselves or through a third party, engage in violent acts, threatening acts, unreasonable demands beyond legal responsibility, spreading of rumors, defamation or obstruction of business using fraudulent means or force, or any equivalent acts against the Company or other users.
If the User violates any of the preceding paragraphs, or if the Company reasonably determines that a violation exists, the Company may, without prior notice, suspend the use of the Service, delete the registration, terminate the contract, or take any other measures the Company deems necessary.
Even if the User suffers damages, disadvantages, or incurs costs due to the measures taken under the preceding paragraph, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.
In using the Service, the User must not, by themselves or through a third party, engage in or threaten to engage in acts falling under any of the following items.
If the User falls under any of the following items, or if the Company reasonably determines that they do, the Company may, without prior notice or demand, take measures it deems necessary, such as suspending the use of all or part of the Service, stopping shipping procedures, placing the Shipment on hold, deleting the User registration, deleting the account, or terminating the Service usage contract.
Even if the Company takes measures based on the preceding paragraph, the User is not exempt from the obligation to pay already incurred fees, advances, storage costs, disposal costs, and other debts to the Company.
Even if the User suffers damages, disadvantages, or incurs costs due to the measures under Paragraph 1, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.
The handling of Shipments in cases where shipping procedures are stopped or terminated based on Paragraph 1 shall be subject to the provisions of Article 13.
The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
The Company shall not be liable for damages, disadvantages, or expenses incurred by the User due to the causes stipulated in the following items, except in cases of willful misconduct or gross negligence by the Company.
Regarding international shipping, the terms and compensation systems of Japan Post Co., Ltd., which is the International Shipping Provider, shall apply. For accidents, delays, losses, damages, non-arrivals, and other matters arising from the business of the International Shipping Provider during delivery, the User shall respond in accordance with the terms and compensation systems of the International Shipping Provider.
The functions provided by the Company, such as automatic HS code estimation, automatic determination of prohibited items, information on import regulations, and document creation support, are intended to assist the User's judgment and do not guarantee the possibility of import, success of customs clearance, tax amounts, success of delivery, or other results.
Even if the User uses the Service without following the usage methods, operation procedures, guidance, or usage flow stipulated by the Company, the Company will endeavor to confirm the situation and respond to the extent possible.
However, the Company does not guarantee that the response in the preceding paragraph will resolve the problem, complete the delivery, clear customs, or prevent the User from suffering damages or disadvantages.
If damages, disadvantages, or disputes arise due to the User's failure to follow the usage methods, operation procedures, guidance, or usage flow stipulated by the Company, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.
If the User suffers damages due to reasons attributable to the Company, the Company shall be liable to compensate for such damages.
Notwithstanding the preceding paragraph, if the User suffers damages due to the slight negligence of the Company, its representatives, or its employees, the Company's liability for damages shall be capped at the amount equivalent to the System Usage Fee received from the User regarding the specific usage.
EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL THE COMPANY BE LIABLE TO THE USER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR OPPORTUNITY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM OR RELATED TO THE USE OF THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The provisions of Paragraphs 2 and 3 shall not apply if the User suffers damages due to the willful misconduct or gross negligence of the Company, its representatives, or its employees.
The Company shall appropriately manage the personal information (name, address, contact information, Shipment information, etc.) acquired from the User in accordance with the Act on the Protection of Personal Information and the Company's Privacy Policy.
INTERNATIONAL DATA TRANSFERS: THE USER ACKNOWLEDGES AND AGREES THAT PERSONAL INFORMATION MAY BE TRANSFERRED TO AND PROCESSED IN COUNTRIES OTHER THAN JAPAN (INCLUDING THE DESTINATION COUNTRY) IN ACCORDANCE WITH THE PRIVACY POLICY. THE COMPANY ENDEAVORS TO COMPLY WITH APPLICABLE DATA PROTECTION LAWS (SUCH AS GDPR OR CCPA WHERE APPLICABLE).
The Company will provide the User's personal information to the Delivery Providers and customs authorities within the scope necessary for the execution of the intermediary administrative work. The User agrees to this.
The Company may statistically process and analyze the User's shipping information and use it to improve the Service. However, it will not provide this information to third parties in a form that can identify individuals.
The Company may amend these Terms in the event of changes in laws and regulations, changes in service content, or when it otherwise deems necessary. The amended Terms shall take effect from the time the Company notifies the User by the designated method or posts them on the Service. If the User continues to use the Service after the change, the User is deemed to have agreed to the amended Terms.
The Company may suspend or terminate all or part of the Service due to business reasons. In this case, the Company will notify the User in advance with a reasonable notice period. If Shipments are stored at the Logistics Center at the time of service termination, they will be handled in accordance with Article 13, Paragraph 2.
Ownership and intellectual property rights relating to the Service, and any systems, programs, software, databases, screen designs, logos, trademarks, text, images, videos, manuals, and any other information comprising the Service, belong to the Company or its licensors.
The licensing of the Service based on these Terms does not transfer intellectual property rights, ownership, or other rights relating to the Service to the User, nor does it grant a license to use beyond the scope explicitly stated in these Terms.
The User shall not, without the prior consent of the Company, reproduce, reprint, alter, adapt, edit, analyze, sell, redistribute, publish, provide to third parties, or engage in any other acts that may infringe upon the rights of the Company or rights holders regarding the Service or the information, content, systems, programs, etc., provided by the Company in connection with the Service.
Rights concerning Shipment information, declaration information, images, electronic signatures, and other information entered, transmitted, or registered by the User on the Service are reserved by the User or the legitimate rights holder. However, the User grants the Company a free-of-charge license to use, store, reproduce, and process such information, and to provide it to Delivery Providers, customs authorities, and other necessary third parties, within the scope required for the provision, operation, maintenance, improvement, fraud prevention, inquiry response, shipping procedures, document creation support, and legally required responses of the Service.
The Company may use the information entered or registered by the User on the Service for the purpose of improving the Service, enhancing quality, developing features, or other business purposes of the Company, after transforming it into statistical or anonymized data from which individuals cannot be identified.
If the Company transfers the business pertaining to the Service to a third party, or if the Company's position regarding the Service is succeeded through corporate split, merger, share transfer, business succession, or other methods, the Company may transfer its contractual status, rights and obligations based on these Terms, User registration information, shipping information, declaration information, and other information necessary for providing the Service to the said assignee or successor.
The User agrees in advance to the succession described in the preceding paragraph.
When carrying out the business transfer, etc., set forth in paragraph 1, the Company shall notify or announce it to the Users by a method prescribed by the Company to the extent required by law.
The governing law of the Service and these Terms shall be Japanese law.
The Tokyo Summary Court or the Tokyo District Court shall be the exclusive agreement jurisdictional court of first instance for all disputes arising out of or related to the Service or these Terms, depending on the amount of the claim.
LANGUAGE PREVALENCE: These Terms are prepared in the Japanese language and translated into the English language for convenience. In the event of any inconsistency, ambiguity, or conflict between the Japanese original and the English translation, the Japanese version shall prevail and be the binding version for all legal purposes.
Even if any provision of these Terms is deemed invalid or unenforceable by law, the remaining provisions will continue to be fully valid and effective.
For matters not stipulated in these Terms or if any doubts arise in interpretation, the Company and the User shall resolve them through sincere consultation.
Enactment date: May 18, 2026
Contact us