Terms of Service

The Service is exclusively for use by individuals. Use by corporations, organizations, or for business purposes is prohibited.

Individuals under the age of 18 may not use the Service. By applying to use the Service, the User represents and warrants that they are 18 years of age or older.

If any use in violation of the preceding two paragraphs is discovered, the Company may, without prior notice, cancel the User's registration or suspend the provision of the Service. Even if the User suffers damages as a result, the Company shall not be held liable, except in cases of willful misconduct or gross negligence by the Company.

A User may apply for user registration by agreeing to these Terms and providing registration information to the Company.

The Company will determine whether to accept or reject the application described in the preceding paragraph, and the User's registration shall be completed upon notice of completion of registration from the Company. The Company is under no obligation to disclose the reasons in the event it refuses registration.

The User must provide true and accurate information when submitting registration information. The Company shall not be held liable for any damages, delivery delays, customs clearance issues, or other disadvantages resulting from falsehoods, errors, or omissions in the registered information, except in cases of willful misconduct or gross negligence by the Company.

In the event of any changes to the registration information, the User must notify the Company of the changes without delay using the method specified by the Company. If a notice from the Company fails to arrive due to the User's neglect to provide such notification, the notice shall be deemed to have arrived at the time it normally should have.

The legal relationship between the Company and the User in the Service is constituted by the following composite contractual relationships:

The Company is not a Delivery Provider, and responsibility for the management and transport of goods during domestic and international shipping shall, in principle, follow the terms and compensation systems of each Delivery Provider. However, if the User suffers damages due to the Company's willful misconduct or gross negligence, the Company shall be liable within the scope stipulated in Article 18.

In international shipping through the Service, the User is considered the importer of record in the destination country. The Company acts as the User's agent to facilitate import procedures, and the User agrees to comply with all applicable laws, regulations, certification requirements, and customs rules of the destination country.

The scope of administrative work performed by the Company as an intermediary and under a quasi-mandate is as follows:

Administrative tasks other than the above (including but not limited to responding to customs examinations, handling inquiries from customs, and negotiating post-delivery disputes) are outside the scope of the intermediary service, and the User shall perform such tasks at their own responsibility.

Upon utilizing the Service, the User shall bear the following costs:

Import Duties and Taxes shall be borne entirely by the User. Except in the case set forth in the following paragraph, they are payable by the User or the recipient in the destination country.

Notwithstanding the preceding paragraph, for Shipments destined for the United States the Company shall pay the Import Duties and Taxes on the User's behalf prior to dispatch, in accordance with the procedures prescribed by the International Shipping Provider. In that case the Company shall bill the User for an amount equivalent to those Import Duties and Taxes together with the Service Fee. That amount is a pass-through of actual cost and is not included in the basis on which the System Usage Fee is calculated.

The fees for the Service are paid in a single payment after the Shipment has been weighed, as follows. No payment is required at the time of the arrangement application:

For as long as the User has not completed payment of the Service Fee, the Company is under no obligation to carry out international dispatch. The handling of Shipments for which the Service Fee is not paid is governed by Article 13.

The Company will appropriate the amounts equivalent to the Domestic Shipping Fee and International Shipping Fee from the funds received from the User for advance payments to each Delivery Provider, and will acquire the amount equivalent to the System Usage Fee as the Company's remuneration. The User can confirm a breakdown of each fee on the Service.

If a cancellation occurs after the Company has requested pickup from the Domestic Delivery Provider (including where the User has handed over the Shipment), the costs already incurred — the delivery fees related to domestic delivery, storage costs, and the costs of content verification and other intermediary administrative work — shall be borne by the User regardless of whether the cancellation was due to the User's convenience or similar reasons, and the Company may bill the User for them. Any amounts already paid will be appropriated toward such costs and the System Usage Fee and will not be refunded.

In the event of a cancellation due to the User's reasons, the Shipment will not be returned or refunded. The Shipment will be handled and disposed of in accordance with the provisions of Article 13.

Even if a Shipment dispatched by the Company is not delivered to the User or receipt is not confirmed due to any of the following reasons, the Company may deem that the Shipment was delivered without defect to the designated delivery address.

In the cases set out in the preceding paragraph, the Company shall bear no obligation to re-dispatch the Shipment, return it, or provide a replacement, and shall not refund any amount already received. If the Shipment is returned or re-dispatched at the User's request, the costs of doing so — including return shipping, the shipping charge for re-dispatch, storage, and any charges imposed in the destination country — shall be borne by the User.

Even if the User suffers damages due to the reasons set out in Paragraph 3, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.

The Company shall receive Shipments delivered to the Logistics Center by the Domestic Delivery Provider. Temporary storage by the Company begins upon arrival at the Logistics Center.

If there is an impediment to receiving the Shipment, such as severe damage to its exterior packaging, the Company may refuse receipt upon notifying the User.

The Company will store the Shipment with the due care of a prudent manager from the date it arrives at the Logistics Center until the completion of international shipping procedures.

For damage or loss of the Shipment occurring during the storage period due to reasons attributable to the Company, the Company will compensate the User. However, the compensation amount shall not exceed the limit stipulated in Article 18.

The Company shall not be liable for damage, destruction, loss, or other harm to the Shipment caused by natural disasters, fires, theft, power outages, communication failures, or other causes beyond the reasonable control of the Company, except in cases of willful misconduct or gross negligence by the Company.

Prior to international shipping procedures, the Company will verify the contents of the Shipment for the following purposes. In principle, the Shipment shall arrive at the Logistics Center packed by the User; however, if the Company determines that repackaging is necessary to suit international shipping, it will act in accordance with Article 12.

As a result of the content verification, if a significant discrepancy with the declared details, inclusion of prohibited items, or substantial damage is found, the Company will notify the User and consult on a resolution. If the User does not respond within a reasonable period, the Company may place the shipment on hold.

Content verification is primarily for comparing the exterior and declared information, and the Company is not obligated to perform detailed authenticity checks or quality assurance on all items.

If, as a result of the content verification, the Company determines that the condition of the Shipment poses no obstacle to international shipping, the Company will proceed with the international shipping procedures as is.

If the Company determines that the packaging condition is inappropriate for international shipping, the Company may repackage the items after notifying the User. In this case, the repackaging costs shall be borne by the User.

The packing condition and dimensions of a Shipment affect its Volumetric Weight, and the Chargeable Weight and the International Shipping Fee may vary as a result.

If the use of the Service is canceled due to any of the following reasons, the Shipment will be temporarily stored at the Logistics Center for a certain period, after which it will be disposed of by the Company.

If cancellation is confirmed, or if the User fails to pay the Service Fee even after 30 days have elapsed from the date the User received notice of the Service Fee amount from the Company, the usage will be treated as canceled. The Company will notify the User to that effect, and the storage period for the Shipment shall expire upon the lapse of the said 30 days. Thereafter, storage will cease, and the Shipment will be disposed of immediately, regardless of whether prior notice is given to the User. Claims for return or compensation cannot be made after disposal.

In the event of a cancellation due to the User's reasons, the Shipment will not be returned. The User agrees to this in advance.

Costs required for storage and disposal shall be borne by the User, and the Company may bill the User for them. If any amounts have already been paid, the Company may appropriate them toward such storage and disposal costs.

The User agrees in advance not to raise any objections regarding the disposal outlined in this Article.

The User bears the obligation to enter accurate and true information regarding the contents, weight, quantity, value, destination country, etc., of the Shipment into the Service.

If customs authorities, Delivery Providers, or other relevant agencies take measures such as penalties, additional taxation, return to sender, confiscation, or suspension of delivery due to false declarations, under-declarations, omissions, or inaccurate declarations, the User shall bear all resulting damages, expenses, penalties, and other disadvantages. However, this shall not apply if such damages arise from the Company's willful misconduct or gross negligence.

The User shall, of their own volition, enter necessary information into customs declarations, invoices, and other documents required for international shipping on the Service, and shall sign them via electronic signature.

The sender section and signature field on international shipping documents belong to the User personally, and the User bears responsibility for the accuracy and truthfulness of the information stated in the documents. The Company merely provides an auxiliary system for document creation and does not guarantee the accuracy, truthfulness, or legality of the information entered or confirmed by the User. However, if the User suffers damages due to the Company's willful misconduct or gross negligence, the Company shall bear responsibility within the scope stipulated in Article 18.

At the time the User applies their electronic signature, the User is deemed to have confirmed and approved the details stated in the document. The User shall bear responsibility for any customs rejections, returns, additional taxes, or other disputes arising from errors in the stated information after the electronic signature. However, this shall not apply if the said dispute arises from the Company's willful misconduct or gross negligence.

The method used for the electronic signature shall be designated by the Company, and the User agrees that this method functions as a legally valid signature.

The automatic prohibited item determination function provided by the Company is supplementary information based on the Company's databases and algorithms and does not guarantee a final legal judgment on importability in the destination country.

The results of automatic HS code estimations are also supplementary information, and the final accuracy of the declared details remains the User's responsibility.

The User shall bear all damages, expenses, and legal liabilities arising from the shipment of prohibited items or violations of import regulations.

The User represents and warrants that they, their officers, employees, related parties, or other substantially involved persons do not fall under the categories of organized crime groups, organized crime group members, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate extortionists (sokaiya), groups engaging in criminal activities under the pretext of social campaigns, special intellectual violent organizations, or other equivalent anti-social forces.

The User shall not use the Service for the purpose of activities, providing profits, providing funding, offering conveniences to, or otherwise engaging with anti-social forces.

The User shall not, by themselves or through a third party, engage in violent acts, threatening acts, unreasonable demands beyond legal responsibility, spreading of rumors, defamation or obstruction of business using fraudulent means or force, or any equivalent acts against the Company or other users.

If the User violates any of the preceding paragraphs, or if the Company reasonably determines that a violation exists, the Company may, without prior notice, suspend the use of the Service, delete the registration, terminate the contract, or take any other measures the Company deems necessary.

Even if the User suffers damages, disadvantages, or incurs costs due to the measures taken under the preceding paragraph, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.

If the User falls under any of the following items, or if the Company reasonably determines that they do, the Company may, without prior notice or demand, take measures it deems necessary, such as suspending the use of all or part of the Service, stopping shipping procedures, placing the Shipment on hold, deleting the User registration, deleting the account, or terminating the Service usage contract.

Even if the Company takes measures based on the preceding paragraph, the User is not exempt from the obligation to pay already incurred fees, advances, storage costs, disposal costs, and other debts to the Company.

Even if the User suffers damages, disadvantages, or incurs costs due to the measures under Paragraph 1, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.

The handling of Shipments in cases where shipping procedures are stopped or terminated based on Paragraph 1 shall be subject to the provisions of Article 13.

The Company shall not be liable for damages, disadvantages, or expenses incurred by the User due to the causes stipulated in the following items, except in cases of willful misconduct or gross negligence by the Company.

Regarding international shipping, the terms and compensation systems of the International Shipping Provider applicable to the Shipment shall apply. For accidents, delays, losses, damages, non-arrivals, and other matters arising from the business of the International Shipping Provider during delivery, the User shall respond in accordance with the terms and compensation systems of the International Shipping Provider.

The functions provided by the Company, such as automatic HS code estimation, automatic determination of prohibited items, information on import regulations, and document creation support, are intended to assist the User's judgment and do not guarantee the possibility of import, success of customs clearance, tax amounts, success of delivery, or other results.

Even if the User uses the Service without following the usage methods, operation procedures, guidance, or usage flow stipulated by the Company, the Company will endeavor to confirm the situation and respond to the extent possible.

However, the Company does not guarantee that the response in the preceding paragraph will resolve the problem, complete the delivery, clear customs, or prevent the User from suffering damages or disadvantages.

If damages, disadvantages, or disputes arise due to the User's failure to follow the usage methods, operation procedures, guidance, or usage flow stipulated by the Company, the Company shall not be liable, except in cases of willful misconduct or gross negligence by the Company.

If the User suffers damages due to reasons attributable to the Company, the Company shall be liable to compensate for such damages.

Notwithstanding the preceding paragraph, if the User suffers damages due to the slight negligence of the Company, its representatives, or its employees, the Company's liability for damages shall be capped at the amount equivalent to the System Usage Fee received from the User regarding the specific usage.

EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL THE COMPANY BE LIABLE TO THE USER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR OPPORTUNITY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM OR RELATED TO THE USE OF THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The provisions of Paragraphs 2 and 3 shall not apply if the User suffers damages due to the willful misconduct or gross negligence of the Company, its representatives, or its employees.

The Company shall appropriately manage the personal information (name, address, contact information, Shipment information, etc.) acquired from the User in accordance with the Act on the Protection of Personal Information and the Company's Privacy Policy.

INTERNATIONAL DATA TRANSFERS: THE USER ACKNOWLEDGES AND AGREES THAT PERSONAL INFORMATION MAY BE TRANSFERRED TO AND PROCESSED IN COUNTRIES OTHER THAN JAPAN (INCLUDING THE DESTINATION COUNTRY) IN ACCORDANCE WITH THE PRIVACY POLICY. THE COMPANY ENDEAVORS TO COMPLY WITH APPLICABLE DATA PROTECTION LAWS (SUCH AS GDPR OR CCPA WHERE APPLICABLE).

The Company will provide the User's personal information to the Delivery Providers and customs authorities within the scope necessary for the execution of the intermediary administrative work. The User agrees to this.

The Company may statistically process and analyze the User's shipping information and use it to improve the Service. However, it will not provide this information to third parties in a form that can identify individuals.

A User may request deletion of the personal information the Company holds about them by contacting the Company's customer support by email at support@shipmate.jp. The details, including information the Company is required by law to retain, are as set out in the Company's Privacy Policy.

Ownership and intellectual property rights relating to the Service, and any systems, programs, software, databases, screen designs, logos, trademarks, text, images, videos, manuals, and any other information comprising the Service, belong to the Company or its licensors.

The licensing of the Service based on these Terms does not transfer intellectual property rights, ownership, or other rights relating to the Service to the User, nor does it grant a license to use beyond the scope explicitly stated in these Terms.

The User shall not, without the prior consent of the Company, reproduce, reprint, alter, adapt, edit, analyze, sell, redistribute, publish, provide to third parties, or engage in any other acts that may infringe upon the rights of the Company or rights holders regarding the Service or the information, content, systems, programs, etc., provided by the Company in connection with the Service.

Rights concerning Shipment information, declaration information, images, electronic signatures, and other information entered, transmitted, or registered by the User on the Service are reserved by the User or the legitimate rights holder. However, the User grants the Company a free-of-charge license to use, store, reproduce, and process such information, and to provide it to Delivery Providers, customs authorities, and other necessary third parties, within the scope required for the provision, operation, maintenance, improvement, fraud prevention, inquiry response, shipping procedures, document creation support, and legally required responses of the Service.

The Company may use the information entered or registered by the User on the Service for the purpose of improving the Service, enhancing quality, developing features, or other business purposes of the Company, after transforming it into statistical or anonymized data from which individuals cannot be identified.

If the Company transfers the business pertaining to the Service to a third party, or if the Company's position regarding the Service is succeeded through corporate split, merger, share transfer, business succession, or other methods, the Company may transfer its contractual status, rights and obligations based on these Terms, User registration information, shipping information, declaration information, and other information necessary for providing the Service to the said assignee or successor.

The User agrees in advance to the succession described in the preceding paragraph.

When carrying out the business transfer, etc., set forth in paragraph 1, the Company shall notify or announce it to the Users by a method prescribed by the Company to the extent required by law.

The governing law of the Service and these Terms shall be Japanese law.

The Tokyo Summary Court or the Tokyo District Court shall be the exclusive agreement jurisdictional court of first instance for all disputes arising out of or related to the Service or these Terms, depending on the amount of the claim.

LANGUAGE PREVALENCE: These Terms are prepared in the Japanese language and translated into the English language for convenience. In the event of any inconsistency, ambiguity, or conflict between the Japanese original and the English translation, the Japanese version shall prevail and be the binding version for all legal purposes.

The Service is available for use by individuals only. Use by corporations, organizations, or for business purposes is not permitted.

Persons under the age of 18 may not use the Service. By applying to use the Service, a User represents and warrants that they are 18 years of age or older.

If use in violation of the preceding two paragraphs is discovered, the Company may cancel the relevant User's registration and suspend provision of the Service without prior notice. The Company shall bear no liability for any damages incurred by the User as a result thereof, except in cases of willful misconduct or gross negligence by the Company.

A User may apply for registration by agreeing to these Terms and providing registration information to the Company.

The Company shall determine whether to approve the application referred to in the preceding paragraph, and the User's registration shall be completed upon notice of completion of registration from the Company. The Company shall bear no obligation to disclose its reasons if it declines a registration.

Users must provide truthful and accurate information when providing registration information. The Company shall bear no liability for any damages incurred by a User due to false statements, errors, or omissions in the registration information, except in cases of willful misconduct or gross negligence by the Company.

If there is any change to a User's registration information, the User shall promptly notify the Company of such change by the method designated by the Company. If a notice from the Company fails to reach the User because the User neglected to provide such notice, the notice shall be deemed to have arrived at the time it would normally have arrived.

The legal relationship between the Company and a User under the Service consists of the following composite contractual relationships.

The Company is not a delivery carrier. Responsibility for the management and transport of goods during international transit rests with the Overseas Shipping Carrier, and except where the Company is guilty of willful misconduct or gross negligence, the Company shall bear no liability whatsoever in this regard.

In connection with overseas shipping through the Service, the User shall be deemed the importer of record in the destination country. The Company acts in a position to facilitate import procedures as the User's agent, and the User agrees to comply with all applicable laws, regulations, documentation requirements, and customs rules of the destination country.

The scope of administrative services the Company performs as intermediary and quasi-delegate is as follows:

Any administrative matters not listed above (including, without limitation, responding to customs inspections, responding to inquiries from customs authorities, and negotiating post-delivery disputes) are outside the scope of the intermediary services, and the User shall handle such matters at their own responsibility.

In using the Service, the User shall bear the following costs.

The Purchase Agency Fee and the Overseas Shipping Fee are costs independent of the Product Price, the Domestic Shipping Fee, and the International Shipping Fee, and constitute revenue for the Company. The rates determined by the Company, and the minimum and maximum amounts of the Purchase Agency Fee, shall be disclosed to the User on the Service prior to confirmation of the order.

Import Duties and Taxes shall be borne entirely by the User. Except in the case set forth in the following paragraph, they are payable by the User or the recipient in the destination country.

Notwithstanding the preceding paragraph, for Shipments destined for the United States the Company shall pay the Import Duties and Taxes on the User's behalf prior to dispatch, in accordance with the procedures prescribed by the Overseas Shipping Carrier. In that case the Company shall bill the User for an amount equivalent to those Import Duties and Taxes together with the invoice issued under Article 6, Paragraph 3. That amount is a pass-through of actual cost and is not included in the basis on which the Overseas Shipping Fee is calculated.

Upon completing an order on the Service, the User shall pay the total of the Product Price and the Purchase Agency Fee using a payment method designated by the Company. The Domestic Shipping Fee, the International Shipping Fee, the Overseas Shipping Fee, and Import Duties and Taxes are not billed at this point.

If the payment referred to in the preceding paragraph is not completed, the Company shall bear no obligation to perform the intermediary services.

After the Company Office has completed inspection of the contents of the Shipment and measurement of its weight and dimensions, the Company shall determine the amount of the Domestic Shipping Fee, the International Shipping Fee, and the Overseas Shipping Fee (including, where Article 5, Paragraph 4 applies, the amount equivalent to Import Duties and Taxes), and notify the User thereof. The User shall pay that amount by the deadline and using the payment method designated by the Company.

The Company shall bear no obligation to dispatch the Shipment until payment under the preceding paragraph has been confirmed.

The User may cancel an order on the Service at any time until the payment referred to in Article 6, Paragraph 1 has been completed. In that case the Company shall make no charge to the User.

Once the payment referred to in Article 6, Paragraph 1 has been completed and the order is confirmed, the order may not be cancelled, and neither the Product Price nor the Purchase Agency Fee shall be refunded.

Notwithstanding the preceding paragraph, if the Company is unable to purchase an item on the Target E-Commerce Site because it is sold out or for any other reason, the Company shall refund to the User the Product Price of that item together with the proportional share of the Purchase Agency Fee actually paid by the User that corresponds to that Product Price. The remaining items in the order shall be purchased and dispatched as usual.

Returns and exchanges are not accepted under the Service.

Once a Shipment has been dispatched, cancellation is not possible under any circumstances.

The handling of a Shipment upon cancellation under this Article shall be governed by Article 13.

Even where a Shipment dispatched by the Company is not delivered to the User or receipt cannot be confirmed due to any of the following reasons, the Company may deem the Shipment to have been delivered without defect to the designated delivery address:

In the cases set out in the preceding paragraph, the Company shall bear no obligation to re-dispatch the Shipment, return it, or provide a replacement, and shall not refund any amount already received. If the Shipment is returned or re-dispatched at the User's request, the costs of doing so — including return shipping, the shipping charge for re-dispatch, storage, and any charges imposed in the destination country — shall be borne by the User.

The Company shall bear no liability for any damages incurred by the User arising from the circumstances described in Paragraph 7, except in cases of willful misconduct or gross negligence by the Company.

Prior to overseas shipping procedures, the Company shall inspect the contents of a Shipment for the following purposes:

If the inspection reveals a material discrepancy with the declared information, the presence of prohibited items, significant damage, or similar issues, the Company shall notify the User and discuss how to proceed. If the User does not respond within a reasonable period, the Company may withhold shipment.

This inspection of contents primarily consists of a comparison against the exterior appearance and declared information, and the Company shall bear no obligation to conduct detailed authentication or quality assurance of every item.

If the Company determines, based on the content inspection, that the condition of the Shipment presents no impediment to overseas shipping, it shall proceed with the overseas shipping procedures as is.

If the Company determines that the packaging condition is unsuitable for overseas shipping, the Company may, after notifying the User, repackage the Shipment. The cost of repackaging in this case shall be borne by the User.

The packing condition and dimensions of a Shipment affect its Volumetric Weight, and the Chargeable Weight and the International Shipping Fee may vary as a result.

If use of the Service is cancelled due to any of the following reasons, the Shipment shall be stored at the Company Office for 30 days following confirmation of the cancellation, after which the Company shall dispose of it:

Upon expiration of the storage period referred to in the preceding paragraph, the Company may automatically dispose of the Shipment, and the User may not request its return or any compensation therefor.

The Company shall not return a Shipment where cancellation arises from circumstances attributable to the User. The User agrees to this in advance.

The costs of storage and disposal set forth in the preceding two paragraphs shall be borne by the Company, and the Company shall not charge the User any additional amount therefor.

The User agrees in advance not to raise any objection to disposal under this Article.

The User is obligated to enter accurate and truthful information into the Service regarding the contents, weight, quantity, price, destination country, and other details of the Shipment.

If a false declaration, under-declaration, or similar act results in disposition, additional assessment, return, or similar action by customs authorities, the User shall bear the resulting damages, costs, and penalties. The Company shall bear no liability in this regard, except in cases of willful misconduct or gross negligence by the Company.

Based on the information declared by the User pursuant to the preceding Article, the Company shall prepare customs declarations, invoices, and other documents required for overseas shipping on the User's behalf and dispatch the Shipment.

The User is responsible for ensuring that the information declared under the preceding Article is accurate and truthful, and, except where the Company enters information that differs from what the User declared, the contents of documents prepared by the Company based on such declared information shall be deemed to have been confirmed and approved by the User.

The User shall bear sole responsibility for any trouble (including customs refusal, return, or additional taxation) arising from errors in the User's declared information, provided that this shall not apply where such trouble arises from the Company having entered information that differs from the User's declaration.

The eligibility determination and any other automated determination functions the Company provides on the Service are auxiliary information based on databases and algorithms held by the Company, and do not guarantee importability into the destination country, successful customs clearance, the amount of any duty, or any other outcome. Goods shown as eligible by such a determination may still be refused entry or seized by the customs authorities of the destination country.

The content inspection and confirmation of prohibited items performed by the Company are based on information held by the Company and do not guarantee any final legal determination regarding importability into the destination country.

The User shall bear the damages, costs, and legal liability arising from the shipment of prohibited items or violation of import restrictions.

The User represents and warrants that neither the User nor any of the User's officers, employees, or other persons substantially involved falls under any organized crime group, member or quasi-member of an organized crime group, company affiliated with an organized crime group, corporate racketeer, group professing to be a social movement or political activist group, specialized intelligent crime group, or any other antisocial force equivalent thereto.

The User shall not use the Service for the purpose of engaging in the activities of, providing benefits to, providing funds to, providing convenience to, or otherwise being involved with antisocial forces.

The User shall not, whether personally or through a third party, engage in violent conduct, intimidating conduct, unreasonable demands exceeding legal liability, spreading of rumors, or damage to credit or business obstruction by fraudulent means or force, or any conduct equivalent thereto, against the Company or other Users.

If a User violates any of the preceding paragraphs, or if the Company reasonably determines that a violation has occurred, the Company may, without prior notice, suspend the User's use of the Service, cancel the User's registration, terminate the contract, or take any other measure the Company deems necessary.

The Company shall bear no liability for any damages incurred by the User as a result of measures taken pursuant to the preceding paragraph, except in cases of willful misconduct or gross negligence by the Company.

The Company shall appropriately manage personal information obtained from Users (such as name, address, contact details, and shipment information) in accordance with the Act on the Protection of Personal Information and the Company's Privacy Policy.

The Company shall provide a User's personal information to Target E-Commerce Sites, Overseas Shipping Carriers, and customs authorities to the extent necessary for the performance of its intermediary services. The User agrees to this.

The Company may statistically process and analyze a User's purchasing and shipping information for use in improving the Service, provided that it shall not provide such information to third parties in a form that identifies any individual.

A User may request deletion of the personal information the Company holds about them by contacting the Company's customer support by email at support@shipmate.jp. The details, including information the Company is required by law to retain, are as set out in the Company's Privacy Policy.