You can ship most personal purchases and souvenirs. Prohibited items vary by destination country, and our system automatically checks customs rules and lets you know about restricted or prohibited items in advance. Even before you buy, you can enter what you're thinking of purchasing in the app to instantly check whether it can be shipped to your destination — so you can shop with peace of mind.

How does pricing work?

There is nothing to pay when you book — creating a shipment is free. Once your package arrives at our facility, we weigh it, then email you the exact price: domestic shipping, international shipping, and the service fee. You pay by weight, not size; if a destination is ever priced on box size, your quote says so before you commit. You pay once in the app, and your package ships. You can review the breakdown anytime in the app — you never overpay.

When exactly do I pay?

After your package is weighed at our facility. We email you the exact price with a full breakdown — domestic shipping, international shipping, and the service fee — and you pay once in the app. Your package ships immediately after payment.

Who can use ShipMate?

ShipMate is for anyone physically in Japan who wants to send purchases home — tourists, business travelers, and foreign residents. You hand your package in at a Japanese post office in person, so you'll need to be in Japan to send. Planning ahead from abroad? You can set everything up before your trip and ship once you arrive. ShipMate is intended for individuals aged 18 and over.

Will you check the contents of my package?

As a rule, we do not inspect the contents of your package. We respect your privacy and ship your package overseas based on the details you provided at the time of booking. However, we may need to check the contents when necessary — for example, if the outer packaging is damaged, if there is a clear discrepancy with your declaration, or if prohibited items are suspected. Thank you for your understanding.

Are there size or weight limits?

Maximum weight per package is 20 kg, and the total of all three dimensions (length + width + height) must not exceed 160 cm. Packages exceeding these limits cannot be accepted.

Do I need to pack the items myself?

Yes. You'll need to pack and seal your package before bringing it to a drop-off location. We do not provide packing services. For fragile items, we recommend using a sturdy box with sufficient padding. We may add reinforcement tape at our facility if needed.

Where can I buy shipping boxes?

Shipping boxes are available at post offices, Yamato Transport locations, Tokyu Hands, DCM, and other home improvement stores.

What if my package is lost or damaged?

Loss or damage during international shipping is handled through the carrier's compensation program (Japan Post and other partner carriers). If something happens, please contact ShipMate support first — we'll guide you through filing a claim with the carrier. If anything happens while your package is being held at our facility, we'll take care of it on our end.

Can I track my shipment?

Yes. You can track your shipment in real-time from the dashboard at go.shipmate.jp.

How long does delivery take?

We ship with Japan Post's EMS (Express Mail Service). If a different courier is used for your destination, your quote says so. Delivery times are estimates and may vary depending on the destination country and customs processing.

Will I have to pay customs duties or import taxes?

For most destinations, customs duties or import taxes may apply when receiving your package. Those are the recipient's responsibility and are not included in our pricing — the final price we quote covers shipping and service fees only. The United States is the exception: US shipments are sent duty-paid. ShipMate pays the US import duty and clearance fees before your parcel leaves Japan and bills them to you at cost with your final balance — nothing to pay at your door, and no service fee on the duty. Typically 14–23% of the value of your items; kitchen knives and steel cookware can run up to about 35%.

What payment methods are accepted?

We accept major credit and debit cards including Visa, Mastercard, American Express, JCB, Diners Club, and UnionPay. Payments are securely processed by Adyen.

How do I cancel my shipment?

Before drop-off, simply don't send your package — nothing has been charged, so there's nothing to cancel or refund. If your package has already reached our facility, please contact support: costs already incurred, such as domestic shipping or handling, may be billed, and we'll arrange the return or disposal of your package.

I'm not in Japan. Can I still use ShipMate?

Yes — that's what Shop for Me is for. Tell us where the box is going, paste links to what you want from Japanese online stores, and we buy each item on your behalf. Everything is delivered to our warehouse in Japan, combined into one box, and shipped to your door. You never need a Japanese address, a Japanese card, or a word of Japanese.

Which Japanese stores can you buy from?

Almost any Japanese online store with a normal product page — big retailers, specialist shops, brand stores. Paste up to 20 links per order. Auction and person-to-person marketplaces are the exception: Mercari, Yahoo Auctions and similar sites are not supported, because we can't guarantee the item, the seller, or the timing. If a link isn't supported we tell you the moment you paste it, not after you've paid.

What does Shop for Me cost?

The items at their store price, plus a 10% service fee on the item total — minimum ¥500, maximum ¥18,000 per order. That's what you pay when you place the order. Shipping is separate and comes later: once your items have arrived and we've boxed and weighed them, we email you the shipping cost and you pay it once. Import duties and taxes in your own country are not included and are usually collected on delivery — except for the United States, where we pay the import duty before dispatch and bill it to you at cost with that shipping payment.

What if an item is out of stock or can't be shipped?

We check every item before you pay, not after. Each link is read for its real price and checked against your destination's import rules — anything prohibited, restricted or unavailable is flagged and left out of your total, so you never pay for something we can't deliver. If an item turns out to be unavailable only after you've ordered, we refund it in full, including its share of the service fee, and ship the rest as normal.

How much can I order in one go?

New customers have a ¥100,000 cart limit and one order in progress at a time. It's a deliberate starting point: it keeps first orders small while we learn each other. The limit lifts as you order more. Very large orders may also be split across two boxes — you're only charged shipping once.

Ship from Japan to British Virgin Islands

Send your souvenirs and purchases from any of 24,000+ post offices in Japan to British Virgin Islands. Just show a QR code on your phone — we handle everything else.

See How It Works

24,000+ post officesTracking includedOnline payment

Shipping Unavailable

Shipping to British Virgin Islands is not currently available. We'll update this page when it becomes available.

How It Works

4 simple steps. Just show your QR code and drop it off.

1. Enter details in the app

9:41

Enter where you're shipping, your box size, and what's inside. Our smart input assistant makes filling in the details simple.

2. Find a nearby post office

9:41

Check the map for nearby post offices and select where to drop off your package.

3. Review & confirm

9:41

Review the estimated cost and confirm — your QR code for the post office will be ready. Nothing to pay yet.

4. Go to the post office

9:41

New Shipment

Booking Confirmed!Your shipment is booked — nothing to pay today.

Prepaid Shipping Label

Show this at the post office

JP0094572131

Drop-off Location

札幌南二条郵便局

Open in Google Maps

Done

Scan your QR code at the kiosk and hand over your package. No counter payment needed.

What happens after drop-off?

Your package is held temporarily at our facility, where it's weighed and the exact price is calculated — domestic shipping, international shipping, and service fee. We'll email it to you — pay once in the app and international shipping begins. Track your package anytime in the app.

Drop-off Locations

Drop off at any of 24,000+ post offices

Visit any Japan Post office near you and show the QR code on your phone. No Japanese required — the staff will handle the rest.

24,000+

post offices

across all of Japan

Click a pin on the map to see details, or search for a city or neighborhood.

Not in Japan? We'll shop for you.

You don't have to be in Japan to get something from it. Send us the links and we'll buy, consolidate, and ship it to British Virgin Islands.

Shop for Me

New

We buy from Japanese online stores on your behalf, check every item against British Virgin Islands's import rules before we pay, and ship it all in one box. No Japanese address, no Japanese card, no trip required.

Paste links from Japanese stores
We buy, check, and box everything together
One parcel ships to British Virgin Islands

Start a cart

Items plus a 10% service fee at checkout. Delivery to us, international shipping and a service fee on those are billed after we weigh the finished box.

Planning a trip to Japan?

Shop freely when you visit — ship it all home to British Virgin Islands instead of carrying it. Get packing-free travel tips and destination updates before you land.

See how it works

FAQ

Frequently Asked Questions

Common questions, answered — so your first international shipment feels simple and safe.

Ship from Japan to British Virgin Islands

4 simple steps. Just show your QR code and drop it off.

What happens after drop-off?

Drop off at any of 24,000+ post offices

Not in Japan? We'll shop for you.

Shop for Me

Planning a trip to Japan?

Frequently Asked Questions

What can I ship?

How does pricing work?

When exactly do I pay?

Who can use ShipMate?

Will you check the contents of my package?

Are there size or weight limits?

Do I need to pack the items myself?

Where can I buy shipping boxes?

What if my package is lost or damaged?

Can I track my shipment?

How long does delivery take?

Will I have to pay customs duties or import taxes?

What payment methods are accepted?

How do I cancel my shipment?

I'm not in Japan. Can I still use ShipMate?

Which Japanese stores can you buy from?

What does Shop for Me cost?

What if an item is out of stock or can't be shipped?

How much can I order in one go?

Shipping tips from Japan, once a month.