You can ship most personal purchases and souvenirs. Prohibited items vary by destination country, and our system automatically checks customs rules and lets you know about restricted or prohibited items in advance. Even before you buy, you can enter what you're thinking of purchasing in the app to instantly check whether it can be shipped to your destination — so you can shop with peace of mind.

How does pricing work?

There is nothing to pay when you book — creating a shipment is free. Once your package arrives at our facility, we weigh it, then email you the exact price: domestic shipping, international shipping, and the service fee. You pay by weight, not size; if a destination is ever priced on box size, your quote says so before you commit. You pay once in the app, and your package ships. You can review the breakdown anytime in the app — you never overpay.

When exactly do I pay?

After your package is weighed at our facility. We email you the exact price with a full breakdown — domestic shipping, international shipping, and the service fee — and you pay once in the app. Your package ships immediately after payment.

Who can use ShipMate?

ShipMate is for anyone physically in Japan who wants to send purchases home — tourists, business travelers, and foreign residents. You hand your package in at a Japanese post office in person, so you'll need to be in Japan to send. Planning ahead from abroad? You can set everything up before your trip and ship once you arrive. ShipMate is intended for individuals aged 18 and over.

Will you check the contents of my package?

As a rule, we do not inspect the contents of your package. We respect your privacy and ship your package overseas based on the details you provided at the time of booking. However, we may need to check the contents when necessary — for example, if the outer packaging is damaged, if there is a clear discrepancy with your declaration, or if prohibited items are suspected. Thank you for your understanding.

Are there size or weight limits?

Maximum weight per package is 20 kg, and the total of all three dimensions (length + width + height) must not exceed 160 cm. Packages exceeding these limits cannot be accepted.

Do I need to pack the items myself?

Yes. You'll need to pack and seal your package before bringing it to a drop-off location. We do not provide packing services. For fragile items, we recommend using a sturdy box with sufficient padding. We may add reinforcement tape at our facility if needed.

Where can I buy shipping boxes?

Shipping boxes are available at post offices, Yamato Transport locations, Tokyu Hands, DCM, and other home improvement stores.

What if my package is lost or damaged?

Loss or damage during international shipping is handled through the carrier's compensation program (Japan Post and other partner carriers). If something happens, please contact ShipMate support first — we'll guide you through filing a claim with the carrier. If anything happens while your package is being held at our facility, we'll take care of it on our end.

Can I track my shipment?

Yes. You can track your shipment in real-time from the dashboard at go.shipmate.jp.

How long does delivery take?

We ship with Japan Post's EMS (Express Mail Service). If a different courier is used for your destination, your quote says so. Delivery times are estimates and may vary depending on the destination country and customs processing.

Will I have to pay customs duties or import taxes?

For most destinations, customs duties or import taxes may apply when receiving your package. Those are the recipient's responsibility and are not included in our pricing — the final price we quote covers shipping and service fees only. The United States is the exception: US shipments are sent duty-paid. ShipMate pays the US import duty and clearance fees before your parcel leaves Japan and bills them to you at cost with your final balance — nothing to pay at your door, and no service fee on the duty. Typically 14–23% of the value of your items; kitchen knives and steel cookware can run up to about 35%.

What payment methods are accepted?

We accept major credit and debit cards including Visa, Mastercard, American Express, JCB, Diners Club, and UnionPay. Payments are securely processed by Adyen.

How do I cancel my shipment?

Before drop-off, simply don't send your package — nothing has been charged, so there's nothing to cancel or refund. If your package has already reached our facility, please contact support: costs already incurred, such as domestic shipping or handling, may be billed, and we'll arrange the return or disposal of your package.

I'm not in Japan. Can I still use ShipMate?

Yes — that's what Shop for Me is for. Tell us where the box is going, paste links to what you want from Japanese online stores, and we buy each item on your behalf. Everything is delivered to our warehouse in Japan, combined into one box, and shipped to your door. You never need a Japanese address, a Japanese card, or a word of Japanese.

Which Japanese stores can you buy from?

Almost any Japanese online store with a normal product page — big retailers, specialist shops, brand stores. Paste up to 20 links per order. Auction and person-to-person marketplaces are the exception: Mercari, Yahoo Auctions and similar sites are not supported, because we can't guarantee the item, the seller, or the timing. If a link isn't supported we tell you the moment you paste it, not after you've paid.

What does Shop for Me cost?

The items at their store price, plus a 10% service fee on the item total — minimum ¥500, maximum ¥18,000 per order. That's what you pay when you place the order. Shipping is separate and comes later: once your items have arrived and we've boxed and weighed them, we email you the shipping cost and you pay it once. Import duties and taxes in your own country are not included and are usually collected on delivery — except for the United States, where we pay the import duty before dispatch and bill it to you at cost with that shipping payment.

What if an item is out of stock or can't be shipped?

We check every item before you pay, not after. Each link is read for its real price and checked against your destination's import rules — anything prohibited, restricted or unavailable is flagged and left out of your total, so you never pay for something we can't deliver. If an item turns out to be unavailable only after you've ordered, we refund it in full, including its share of the service fee, and ship the rest as normal.

How much can I order in one go?

One order can hold up to ¥200,000 of items, and you can have as many orders on the go as you like. Very large orders may be split across two boxes — you're only charged shipping once.

Ship from Japan to Jamaica

Send your souvenirs and purchases from any of 24,000+ post offices in Japan to Jamaica. Just show a QR code on your phone — we handle everything else.

Ship to Jamaica Now See How It Works

Not in Japan? We'll shop for you

24,000+ post officesTracking includedOnline payment

Shipping Rates to Jamaica

via Japan Post EMS

WeightPrice

500g or lessJP¥6,720

1kg or lessJP¥8,520

2kg or lessJP¥12,120

5kg or lessJP¥22,920

10kg or lessJP¥38,040

15kg or lessJP¥52,440

20kg or lessJP¥66,840

Start Shipping

* Estimates. Final price confirmed after weighing at our facility.

How It Works

4 simple steps. Just show your QR code and drop it off.

1. Enter details in the app

9:41

Enter where you're shipping, your box size, and what's inside. Our smart input assistant makes filling in the details simple.

2. Find a nearby post office

9:41

Check the map for nearby post offices and select where to drop off your package.

3. Review & confirm

9:41

Review the estimated cost and confirm — your QR code for the post office will be ready. Nothing to pay yet.

4. Go to the post office

9:41

New Shipment

Booking Confirmed!Your shipment is booked — nothing to pay today.

Prepaid Shipping Label

Show this at the post office

JP0094572131

Drop-off Location

札幌南二条郵便局

Open in Google Maps

Done

Scan your QR code at the kiosk and hand over your package. No counter payment needed.

What happens after drop-off?

Your package is held temporarily at our facility, where it's weighed and the exact price is calculated — domestic shipping, international shipping, and service fee. We'll email it to you — pay once in the app and international shipping begins. Track your package anytime in the app.

Drop-off Locations

Drop off at any of 24,000+ post offices

Visit any Japan Post office near you and show the QR code on your phone. No Japanese required — the staff will handle the rest.

24,000+

post offices

across all of Japan

Click a pin on the map to see details, or search for a city or neighborhood.

Not in Japan? We'll shop for you.

You don't have to be in Japan to get something from it. Send us the links and we'll buy, consolidate, and ship it to Jamaica.

Shop for Me

New

We buy from Japanese online stores on your behalf, check every item against Jamaica's import rules before we pay, and ship it all in one box. No Japanese address, no Japanese card, no trip required.

Paste links from Japanese stores
We buy, check, and box everything together
One parcel ships to Jamaica

Buy from Japan and ship to Jamaica

Items plus a 10% service fee at checkout. Delivery to us, international shipping and a service fee on those are billed after we weigh the finished box.

Planning a trip to Japan?

Shop freely when you visit — ship it all home to Jamaica instead of carrying it. Get packing-free travel tips and destination updates before you land.

See how it works

자주 묻는 질문

처음 하는 국제 배송도 간편하고 안심할 수 있도록, 자주 묻는 질문을 정리했습니다.

Ready to ship to Jamaica?

In Japan? Drop off at any post office. Not in Japan? Send us the links and we'll buy it for you.

Start Shipping Now Shop for Me

24,000+ post officesTracking includedOnline payment

Ship from Japan to Jamaica

4 simple steps. Just show your QR code and drop it off.

What happens after drop-off?

Drop off at any of 24,000+ post offices

Not in Japan? We'll shop for you.

Shop for Me

Planning a trip to Japan?

자주 묻는 질문

무엇을 보낼 수 있나요?

요금은 어떻게 책정되나요?

결제는 정확히 언제 하나요?

누가 ShipMate를 이용할 수 있나요?

패키지 내용물을 확인하나요?

크기나 무게 제한이 있나요?

물건은 직접 포장해야 하나요?

배송용 박스는 어디서 살 수 있나요?

패키지가 분실되거나 파손되면 어떻게 되나요?

배송을 추적할 수 있나요?

배송에는 얼마나 걸리나요?

관세나 수입세를 내야 하나요?

어떤 결제 수단을 이용할 수 있나요?

배송을 취소하려면 어떻게 하나요?

일본에 없는데도 이용할 수 있나요?

어떤 일본 쇼핑몰에서 구매할 수 있나요?

Shop for Me는 비용이 얼마인가요?

품절이거나 배송할 수 없는 상품이 있으면 어떻게 되나요?

한 번에 얼마나 주문할 수 있나요?

Ready to ship to Jamaica?

일본발 배송 팁을 한 달에 한 번.